6. System Behavior You Must Understand

 

A. ERRONEOUS/WRONG COMMANDS

Before sending any SMS command to LoadXtreme, it is always best to check for the following to ensure successful transaction:

Command Format. Please follow the syntax or format prescribed for each Keyword or SMS Command. Common mistakes are on the use of space ( ) or slash (/) in the SMS Command.
Command Information. Please always check for the accuracy of information such as ID Number, PIK, Cell Number and other information you are sending to the system. They should always follow the format prescribed for each of the information supplied. (e.g. date format should be MM-DD-YYYY, and ID number should always be 10 digits; 3 Invalid use of PIK’s will temporarily block your account.
When you send a total of (3) three erroneous SMS commands in a day, LoadXtreme will ‘black list’ the mobile phone number in use. Any subsequent SMS command from the black listed mobile phone number will be ignored until the end of the day.

You may however, use a different mobile phone number or the online loading facility to access or continue using your LX account. Please call the Customer Relations Department to request immediate lifting of black listed phone numbers.

 

B. NOTIFICATIONS FOR TELCO RELATED DELAYS AND TRANSACTION FAILURE

Processing of requests for OTA reload (or commonly called electronic loading) may at times encounter delay or failure due to congestion of telco services or communication time-out between the LoadXtreme system and telco OTA reloading facilities.

LoadXtreme will notify you of these instances and shall maintain your outstanding Load Wallet balance pending final confirmation by the telco OTA system. LoadXtreme always deducts the appropriate discounted amount from your Load Wallet balance for products successfully delivered to your customers even when confirmation received from telco arrives later than usual.

It is therefore advisable to charge your customers for ALL LoadXtreme retail transactions. You may always send another LX LOAD command if indeed your customer fails to receive the expected prepaid credits from the telco.

 

C. STALE COMMANDS

LoadXtreme system automatically rejects any SMS command received beyond thirty (30) minutes from the time you sent them.This system feature protects you from potential loss when delivery of your SMS command suffers delay due to congestion of telco services. You shall receive a notification from LoadXtreme when this is encountered.

 

D. DUPLICATE/MULTIPLE SMS COMMAND RECEIPT AND MULTIPLE SAME-COMMAND REQUESTS

There are times when telcos deliver the same SMS to a recipient more than once. For your protection, LoadXtreme only accepts and processes SMS command received the first time when receiving multiple same SMS command from telco within five (5) minutes to ensure that you are not charged erroneously and repeatedly for transactions requested only once.

For legitimate successive requests of same product for same customer cell number, you may append at the end of the command format any alpha-numeric character to make each request “unique” for LoadXtreme to process.

Simply put, if you are selling the same product to the same number, add an extra character to the end of each command to make it unique.

Command:
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone Number> <Alpha-Numeric Character>

Example:
LX LOAD 5265585 656885 STAR350 09195652155 A
LX LOAD 5265585 656885 STAR350 09195652155 B
LX LOAD 5265585 656885 STAR350 09195652155 X