Quick Guide

Quick Guide

1. How To Get Your Assigned LoadXtreme SMS Gateway

Send all your commands to any of the following LoadXtreme(LX) Gateway Numbers. System replies (SMS) may contain your assigned gateway number. Please comply by using the gateway number assigned to your account. You may however use other gateway numbers as back-up to your assigned number.

Smart
(Odd) 0928-5220815 (Even) 0928-5220772
Globe
(Odd) 0917-5522615 (Even) 0917-5522616
Sun
(Odd) 0922-8587515 (Even) 0922-8587514

Use the appropriate gateway defined above. If your mobile phone number ends with an Even Number (2, 4, 6, 8), send your initial SMS command to gateways for Even Numbers. The same applies for phone numbers ending with Odd Numbers (1, 3, 5, 7, 9).

 

2. How To Register VMobile/LoadXtreme Technouser/Technopreneur

Using Your Mobile Phone

Step 1:
Send your ID Number (located in front of the Access Card) and SAC(short for Subscriber Activation Code which is found at the back of the Access Card) to an LX Gateway number.

Command:
LX REG <ID Number> <SAC> <Birth Date> <Telco Code> <FullName>

Example:
LX REG 5265585 532669544 05-25-1925 SMART Casimiro Bukayo

Birth date should be in MM-DD-YYYY format.

Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.
You will then receive a confirmation message containing your PIK (PIK is short for Personal Identification Key which is equivalent to an ATM PIN)

 

Step 2:
Update Business or Personal Address Information.

Command:
LX CHGADDR <ID Number> <PIK> <Complete Address>

Example:
LX CHGADDR 5265585 656885 123 Tunog Kalye, Brgy. Matahimik, Pasig City

 

Using the Internet

1. Located on the right side of the LoadXtreme site, click “No Account? Click Here” link

2. On the Terms Of Use page, select Agree and click the Submit button

3. Fill-in the all the fields required:

  • Full Name
  • Address
  • Select Region/Province/Town from the drop-down list
  • The Birth Date format should be mm/dd/yyyy, if no date specified (the field is left blank) the system will use the current date as Birth Date.
  • The Cell Number format should be 09xxxxxxxxx
  • The ID Number is located in front of the Access Card
  • The SAC (Subscriber Activation Code) can be obtained by scratching the portion found at the back of the Retailer Card purchased from your Dealer.

4. Click the Submit button

After successfully registering, the system will display your information together with your PIK. Note that down. You may change it at a later time.

 

3. Managing Your LX Account

How To Change PIK

Regularly change your PIK to ensure the security of your account.

Using Your Mobile Phone.

Command:
LX CHGPIK <ID Number> <Current PIK> <New PIK>

Example:
LX CHGPIK 5265585 656885 143445

Send the command to your assigned Gateway

Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Change PIK
  • Please note that PIK should be numeric. You can only use 0-9 as characters and should not be more than 6 digits long.
  • Key-in your current PIK in the CURRENT PIK field
  • Key-in your new PIK in the NEW PIK and CONFIRM PIK field
  • Click the Update button

 

LoadWallet Balance Inquiry

LoadWallet balance is always indicated in the system replies.
Use this keyword when you have to know your current balance.

Using Your Mobile Phone.

Command:
LX BAL <ID Number> <PIK>

Example:
LX BAL 5265585 656885

Send the command to your assigned Gateway

Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, clicking on any views under the Transaction Tools will display your current balance.

 

How To Change Registered Mobile Phone Number

When you change cellphone number, it is important to update the registered cellphone number information you used with LX to receive important updates and announcements.

Using Your Mobile Phone.

Command:
LX NEWCEL <ID Number> <PIK> <New Cellphone Number>

Example:
LX NEWCEL 5265585 656885 09275236526

Send the command to your assigned Gateway

Using the Internet

  • Log-in to your account at http://www.mylx.biz
  • On the left-side of the page, locate and click Manage Profile under My Account
  • Click the Edit Profile button
  • Key-in your new phone number in the Cell number field. It must be in this format: 09XXXXXXXXX
  • Click the Update button

 

How To Change Address Information

When supplied, this information becomes very useful when validating identity. Please provide this information for your security.

Using Your Mobile Phone

Command:
LX CHGADDR <ID Number> <PIK> <New Address >

Example:
LX CHGADDR 5265585 656885 25A Bagong Ligo, Pasay City

Send the command to your assigned Gateway

Using the Internet

  • Log-in to your account at http://www.mylx.biz
  • On the left-side of the page, locate and click Manage Profile under My Account
  • Click the Edit Profile button
  • Change your address in the Address field.
  • Select Region/Province/Town from the drop-down list
  • Click the Update button

 

4. Selling/Ordering Products

Over-The-Air (OTA) Electronic Load

How To Load Smart, Talk & Text (TNT), Sun, Red, PLDT Landline Plus, Globe and TM

Using Your Mobile Phone

Command:
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone Number>

Example:
LX LOAD 5265585 656885 STAR350 09195652155

Send the command to your assigned Gateway

Using the Internet

  • Located on the right side of the LoadXtreme site, click Online Loading. A window will pop-up
  • Key-in your ID Number and PIK
  • Select product category from the drop-down list
  • Select product code from the drop-down list
  • Key-in your customer cellphone number. Use the format 09XXXXXXXXX
  • Put your e-mail address. Email is required for you to receive confirmation
  • Click the Send Load button

Pa Piso-Pisong Dagdag

How To Load Globe and TM – Piso Incremental OTA Loads

Available for Globe and TM Subscribers only. Denomination ranges from 20 to 150 pesos only. Discount rate is 9.89% of Product Denomination.

Using Your Mobile Phone

Command:
LX OTA <ID Number> <PIK> <Telco> <Amount> <Customer Cellphone Number>

Example:
LX OTA 5265585 656885 GLOBE 25 09195652155

Send the command to your assigned Gateway

Using the Internet

  • Located on the right side of the LoadXtreme site, click Piso Incremental OTA Loads
  • A window will pop-up
  • Key-in your ID Number and PIK
  • Select Globe (also applicable for TM) from the Telco drop-down list
  • Key-in amount. Denomination ranges from 20 to 150 pesos only
  • Key-in your customer cellphone number. Use the format 09XXXXXXXXX
  • Put your e-mail address. Email is required for you to receive confirmation
  • Click the Send Load button

 

Electronic PIN/ePINs (Prepaid Card Products)

How to load or top-up prepaid cards

Using Your Mobile Phone

Command:
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone Number>

Example:
LX LOAD 5265585 656885 STAR350 09195652155

Send the command to your assigned Gateway

Using the Internet

  • Located on the right side of the LoadXtreme site, click Online Loading
  • A window will pop-up
  • Key-in your ID Number and PIK
  • Select product category from the drop-down list
  • Select product code from the drop-down list
  • Key-in your customer cellphone number. Use the format 09XXXXXXXXX
  • Put your e-mail address. Email is required for you to receive confirmation
  • Click the Send Load button

 

Electronic PIN/PIN Resending

This command is for re-sending ePIN’s only

Using Your Mobile Phone

Command:
LX RESEND <ID Number> <PIK> <Product Code> <ePIN Serial Number>

Example:
LX RESEND 5265585 656885 STAR350 25665254558

Send the command to your assigned Gateway

Using the Interneet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Sales Monitoring under Transaction Tools
  • Locate the customer cellphone number under the Recipient column and get the Serial Number under the Trace/Ref/SN column
  • Send the Serial Number to your customer via SMS, e-mail or by any other means

 

5. LX Load Wallet Replenishment

 

UnionBank Bills Payment

There are convenient ways to replenish your LX account. Please check which works best for you. We are constantly finding ways to serve you better.

Fill-out a Bills Payment Slip (Over-The-Counter or ATM) at any UNIONBANK Branch Nationwide.
Crediting to your LX Account is Same-Day (7PM)
There is NO Inter-Branch deposit charge for this service
Minimum deposit amount is P500.00
You DO NOT have to send LX RELOAD notification to the system to get your LX Account reloaded.

COMPANY/INSTITUTION:  VMOBILE
CLIENT NAME:  Your Name
ACCT#/CARD#/REF#:  Your 10-digit LX ID Number

 

BDO Over The Counter Deposit

How to load E-Wallet through BDO Over The Counter Deposit

Fill-out a Deposit Slip (Over-The-Counter) at any BDO Branch Nationwide
Crediting to your LX Account is Same-Day (7PM)
There is NO Inter-Branch deposit charge for this service
Minimum deposit amount is P500.00
LX RELOAD notification to the system to get your LX Account reloaded is required

Savings Account Number: 464-006-2675
Branch: ADB Avenue Ortigas

After deposit has been made, make sure that you do either of the following to replenish your e-wallet.

Send the following SMS command to your assigned SMS Gateway

Command:
LX RELOAD <ID Number>/<PIK>/<Amount Deposited>/<Bank>/<Branch Where You Made The Deposit>/<Branch Code>/<Account Number>/<Date>/<Time>

Example:
LX RELOAD 5265585/656885/15000/BDO SM Marikina/464/4640062675/07-26-11/12:25:32

Ask the Bank Teller where in the receipt the Branch Code, Date and Time is located.

LX RELOAD Keyword/Command is for LX LoadWallet Replenishment thru Bank Deposits ONLY
Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Request Reload under Transaction Tools
  • Key-in your PIK in the fields provided
  • Key-in the amount
  • If through bank deposit, indicate Bank branch;
  • If through online transfer, indicate Reference number.
  • Format for Date and Time should be mm-dd-yyyy hh:mm (am/pm) and the date/time you made the deposit or transaction.
  • Provide your Email for confirmation

 

BPI Over The Counter Deposit

How to load E-Wallet through BPI Over The Counter Deposit

Fill-out a Deposit Slip (Over-The-Counter) at any BPI Branch Nationwide
Crediting to your LX Account is Same-Day (7PM)
There is NO Inter-Branch deposit charge for this service
Minimum deposit amount is P500.00
LX RELOAD notification to the system to get your LX Account reloaded is required

Current Account Number: 4021-0110-91
Branch: Robinsons Tower Ortigas

After deposit has been made, make sure that you do either of the following to replenish your e-wallet.

Send the following SMS command to your assigned SMS Gateway

Command:
LX RELOAD <ID Number>/<PIK>/<Amount Deposited>/<Bank>/<Branch Where You Made The Deposit>/<Branch Code>/<Account Number>/<Date>/<Time>

Example:
LX RELOAD 5265585/656885/15000/BPI SM Marikina/864/4021011091/07-26-11/12:25:32

Ask the Bank Teller where in the receipt the Branch Code, Date and Time is located.

LX RELOAD Keyword/Command is for LX LoadWallet Replenishment thru Bank Deposits ONLY

Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Request Reload under Transaction Tools
  • Key-in your PIK in the fields provided
  • Key-in the amount
  • If through bank deposit, indicate Bank branch;
  • If through online transfer, indicate Reference number.
  • Format for Date and Time should be mm-dd-yyyy hh:mm (am/pm) and the date/time you made the deposit or transaction.
  • Provide your Email for confirmation

 

Metrobank Over The Counter Deposit

How to load E-Wallet through Metrobank Over The Counter Deposit

Fill-out a Deposit Slip (Over-The-Counter) at any Metrobank Branch Nationwide
Crediting to your LX Account is Same-Day (7PM)
With Inter-Branch deposit charge for deposits outside Metro Manila
Minimum deposit amount is P500.00
LX RELOAD notification to the system to get your LX Account reloaded is required

Current Account Number: 007-261-50338-3

Branch: H.V. Dela Costa

After deposit has been made, make sure that you do either of the following to replenish your e-wallet.

Send the following SMS command to your assigned SMS Gateway

Command:
LX RELOAD <ID Number>/<PIK>/<Amount Deposited>/<Bank>/<Branch Where You Made The Deposit>/<Branch Code>/<Account Number>/<Date>/<Time>

Example:
LX RELOAD 5265585/656885/15000/Metrobank SM Marikina/864/007261503383/07-26-11/12:25:32

Ask the Bank Teller where in the receipt the Branch Code, Date and Time is located.

LX RELOAD Keyword/Command is for LX LoadWallet Replenishment thru Bank Deposits ONLY

Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Request Reload under Transaction Tools
  • Key-in your PIK in the fields provided
  • Key-in the amount
  • If through bank deposit, indicate Bank branch;
  • If through online transfer, indicate Reference number.
  • Format for Date and Time should be mm-dd-yyyy hh:mm (am/pm) and the date/time you made the deposit or transaction.
  • Provide your Email for confirmation

 

BDO Auto-Debit Reload via SMS

Enrollment Required / For BDO Account Holders Only

Now you can replenish your LX LoadWallet without having to go to the bank. With BDO Auto-debit, you just have to send a command (SMS) to your assigned gateway specifying your debit request and your enrolled BDO Account gets debited automatically. Enroll your BDO Account now!

Enrollment Procedure:

  • Secure an Auto-Debit Arrangement (ADA) Enrollment Form from VMobile Office, from BDO ADB Avenue Branch or from the Resources/Downloads section
  • Fill-Out the ADA Enrollment Form. Indicate your LX ID as Subscriber Number under the Customer Payee List Information section of the form.
  • Submit the document to BDO – ADB Branch G/F Robinsons Equitable Tower ADB Avenue, cor. Poveda St. Pasig City or send the form to VMobile Head Office with address at: 1906 Galleria Corporate Center, EDSA cor. Poveda Ave., Quezon City
  • Wait for the approval confirmation of your ADA enrollment via SMS.

Once enrolled, you may send your Reload Auto-Debit Request fromMonday-Friday until 4:00PM using the following command:

Command:
LX BDODEBIT <ID Number>/<PIK>/<Amount>

Example:
LX BDODEBIT 5265585/656885/15000

Important Note:

Minimum allowable amount is P500
Auto-debit commands sent beyond 4PM shall be processed the next banking day.
Last batch of crediting is done at 7PM of each banking day.

 

Smart Money Electronic Transfer

How to load E-Wallet using Smart Money

VMobile Smart Money No. 5299-6700-3841-8116

Go directly to SMART MENU then select SMART MONEY
Select TRANSFER then OTHERS
Enter VMobile Smart Money Card No. 5299-6700-3841-8116
TRANSFER FRM will appear, and then press OK
Select the account you enrolled, and then enter the amount you wish to transfer
Enter your W-PIN. A confirmation message will appear
After deposit has been made, make sure that you do either of the following to replenish your e-wallet.

Send the following SMS command to your assigned SMS Gateway

Command:
LX RELOAD <ID Number>/<PIK>/<Amount Transferred>/<Your Smart Money Card Number>/<Reference Number>/<Date>/<Time>

Example:
LX RELOAD 5265585/656885/15000/5336-5652-5696-5254/112554522/07-25-11/12:45AM

Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Request Reload under Transaction Tools
  • Key-in your PIK in the fields provided
  • Key-in the amount
  • If through bank deposit, indicate Bank branch;
  • If through online transfer, indicate Reference number.
  • Format for Date and Time should be mm-dd-yyyy hh:mm (am/pm) and the date/time you made the deposit or transaction.
  • Provide your Email for confirmation

 

Globe GCash Electronic Transfer

How to load E-Wallet using Globe GCash Electronic Transfer

VMobile GCash Numbers:

0905-3679476
0905-3679477
0905-3679478
0905-3679479

Just type the AMOUNT <space> 4-digit PIN
Send to 2882 + 10 digit of any GCASH LX Numbers
After deposit has been made, make sure that you do either of the following to replenish your e-wallet.

Send the following SMS command to your assigned SMS Gateway

Command:
LX RELOAD <ID Number>/<PIK>/<Amount Transferred>/<Your GCash Number>/<Reference Number>/<Date>/<Time>

Example:
LX RELOAD 5265585/656885/15000/0905-3356554/112554522/07-25-11/12:45AM

Using the Internet

  • Log-in to your account at http://www.loadxtreme.ph
  • On the left-side of the page, locate and click Request Reload under Transaction Tools
  • Key-in your PIK in the fields provided
  • Key-in the amount
  • If through bank deposit, indicate Bank branch;
  • If through online transfer, indicate Reference number.
  • Format for Date and Time should be mm-dd-yyyy hh:mm (am/pm) and the date/time you made the deposit or transaction.
  • Provide your Email for confirmation

 

Technopreneur Transfer

There are convenient ways to replenish your LX account. Please check which works best for you. We are constantly finding ways to serve you better.

This facility is available to Technopreneurs Only

Command:
LX TRANSFER <TechnopreneurID> <PIK> <LXLOAD> <Amount> <TechnouserID> <Technouser Cellphone Number>

Example:
LX TRANSFER 5265585 656885 LXLOAD 15000 5485895 09154485632

  • Located on the right side of the LoadXtreme site, click Load Wallet Transfer. A window will pop-up
  • Key-in your ID Number and PIK
  • Select Type: LX Loads from the drop-down list
  • Key-in amount to be transferred
  • Key-in the Technouser ID in the Retailer ID field
  • Key-in the Technouser cellphone number in the Retailer Cell# field. Use the format 09XXXXXXXXX
  • Put your e-mail address. Email is required for you to receive confirmation
  • Click the Transfer Credits button

 

6. System Behavior You Must Understand

 

A. ERRONEOUS/WRONG COMMANDS

Before sending any SMS command to LoadXtreme, it is always best to check for the following to ensure successful transaction:

Command Format. Please follow the syntax or format prescribed for each Keyword or SMS Command. Common mistakes are on the use of space ( ) or slash (/) in the SMS Command.
Command Information. Please always check for the accuracy of information such as ID Number, PIK, Cell Number and other information you are sending to the system. They should always follow the format prescribed for each of the information supplied. (e.g. date format should be MM-DD-YYYY, and ID number should always be 10 digits; 3 Invalid use of PIK’s will temporarily block your account.
When you send a total of (3) three erroneous SMS commands in a day, LoadXtreme will ‘black list’ the mobile phone number in use. Any subsequent SMS command from the black listed mobile phone number will be ignored until the end of the day.

You may however, use a different mobile phone number or the online loading facility to access or continue using your LX account. Please call the Customer Relations Department to request immediate lifting of black listed phone numbers.

 

B. NOTIFICATIONS FOR TELCO RELATED DELAYS AND TRANSACTION FAILURE

Processing of requests for OTA reload (or commonly called electronic loading) may at times encounter delay or failure due to congestion of telco services or communication time-out between the LoadXtreme system and telco OTA reloading facilities.

LoadXtreme will notify you of these instances and shall maintain your outstanding Load Wallet balance pending final confirmation by the telco OTA system. LoadXtreme always deducts the appropriate discounted amount from your Load Wallet balance for products successfully delivered to your customers even when confirmation received from telco arrives later than usual.

It is therefore advisable to charge your customers for ALL LoadXtreme retail transactions. You may always send another LX LOAD command if indeed your customer fails to receive the expected prepaid credits from the telco.

 

C. STALE COMMANDS

LoadXtreme system automatically rejects any SMS command received beyond thirty (30) minutes from the time you sent them.This system feature protects you from potential loss when delivery of your SMS command suffers delay due to congestion of telco services. You shall receive a notification from LoadXtreme when this is encountered.

 

D. DUPLICATE/MULTIPLE SMS COMMAND RECEIPT AND MULTIPLE SAME-COMMAND REQUESTS

There are times when telcos deliver the same SMS to a recipient more than once. For your protection, LoadXtreme only accepts and processes SMS command received the first time when receiving multiple same SMS command from telco within five (5) minutes to ensure that you are not charged erroneously and repeatedly for transactions requested only once.

For legitimate successive requests of same product for same customer cell number, you may append at the end of the command format any alpha-numeric character to make each request “unique” for LoadXtreme to process.

Simply put, if you are selling the same product to the same number, add an extra character to the end of each command to make it unique.

Command:
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone Number> <Alpha-Numeric Character>

Example:
LX LOAD 5265585 656885 STAR350 09195652155 A
LX LOAD 5265585 656885 STAR350 09195652155 B
LX LOAD 5265585 656885 STAR350 09195652155 X

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